24/7 phone, chat, and email support tailored for your needs

Scale up effectively with outstanding and cost-effective customer support outsourcing.
Set up your remote team in few days.

Any solution, any industry, anywhere

Organizations of all kinds use Aidey

Why Aidey?

Management

Aidey’s management is based in Tel Aviv and has profound understanding of the local and global start-up eco-system as well as vast operational experience to support your company’s growth.

Experience

Aidey possess more than seven years of experience in providing premium customer support for start-ups, e-commerce and SaaS companies from various industries and sizes.

Tailor Made Solutions

Aidey will assess your customer service volumes, protocols and complexity in order to set-up a team with appropriate experience, knowledge and skills for your service requirements.

24/7/365 SUPPORT

Aidey provides 24/7/365 scalable customer support from the Philippines in any required time-zone, shared and dedicated teams and with native English-speaking support representatives.

FREE ONBOARDING

Recruitment, training, system configuration and process management are all free of charge so our clients only start to pay when the system is up and running to their full satisfaction.

We Truly Care

Outsourcing is not an easy decision. Therefore, we will do our very best to prove to you that you made the right decision by showing that we care about your customers as much as you do.

Work with the best

Aidey ranks at the top place for its outsourcing services and its proven ability to setup quality remote teams for its clients worldwide.

Excellent

Based on 3 Reviews

Jun 16, 2020

Customer Support for SaaS

Our company needed customer support with experience in using SaaS tools and Aidey was able to provide us highly skilled individuals suited for our business. They offer 24/7 phone, email and chat support which was perfect for us since we receive inquiries from different countries.

Ram

Jun 16, 2020

Great results and decent pricing

We needed a company that could take over our customer service responsibilities and increases our customer satisfaction rate. We made the right choice of choosing Aidey as our partner in delivering world-class customer support. Our satisfaction rate improved a lot and it’s really cost-effective.

Dianne Morgan

Jun 19, 2020

Reliable and Efficient Customer Support

We’re consistently impressed by the dedication and the hands-on effort of the team to help our clients and address their concerns. We share the same values and their involvement has been critical in helping us grow our business.

Flo Rushworth

We work on the tools you already use

Experience matters

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Years of Experience

Helping companies scale up their support teams and capabilities

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Support & Success Agents

The most talented specialists the world has to offer
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Resolved Tickets

Software bugs, installation problems, payments issues, guests’ inquiries and more.

Estimated service milestones

Day 1

Initial meeting to understand the customer’s needs and evaluate the service requirements.

Day 4

Following our analysis, receive our quote for the service and sign our service agreement.

Day 18

Complete the recruitment of first agent/s and initiate the training program.

Day 30

Complete the training program and launch the improved service.

Day 60

Evaluation of the service and necessary adjustments.

Trusted by brands worldwide

Tatiana Ozanikova
Head of Global Operations – Shiji Guest Solutions

Throughout the entire setup of the projectAidey have delivered exactly what they promised. We found Aidey to be a highly suitable supplier for our unique requirements and I would highly recommend its services for SaaS companies that are looking to scale up.

Shlomit Kugler
CEO of MyCheck

Aidey managed to cut the cost of our customer service significantly while providing high quality & consistent level of support. The setup was fast and efficient and the team was quick to adapt to our product. The feedback from our clients is excellent.

Danny Bluestone
CEO of Cyber-Duck

Since we started using Aidey services for our back-office operations, we see great enhancement in productivity, scalability and accuracy. The engagement with Aidey is very successful and we are increasingly seeking to expand the scope of cooperation.

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