24/7 phone, chat, and email support tailored for your needs
Scale up effectively with outstanding and cost-effective customer support outsourcing.
Set up your remote team in few days.
Any solution, any industry, anywhere
Why Aidey?
Management
Aidey’s management is based in Tel Aviv and has profound understanding of the local and global start-up eco-system as well as vast operational experience to support your company’s growth.
Experience
Aidey possess more than seven years of experience in providing premium customer support for start-ups, e-commerce and SaaS companies from various industries and sizes.
Tailor Made Solutions
Aidey will assess your customer service volumes, protocols and complexity in order to set-up a team with appropriate experience, knowledge and skills for your service requirements.
24/7/365 SUPPORT
Aidey provides 24/7/365 scalable customer support from the Philippines in any required time-zone, shared and dedicated teams and with native English-speaking support representatives.
FREE ONBOARDING
Recruitment, training, system configuration and process management are all free of charge so our clients only start to pay when the system is up and running to their full satisfaction.
We Truly Care
Outsourcing is not an easy decision. Therefore, we will do our very best to prove to you that you made the right decision by showing that we care about your customers as much as you do.
Work with the best
Aidey ranks at the top place for its outsourcing services and its proven ability to setup quality remote teams for its clients worldwide.
Excellent
Based on 3 Reviews
Jun 16, 2020
Customer Support for SaaS
Our company needed customer support with experience in using SaaS tools and Aidey was able to provide us highly skilled individuals suited for our business. They offer 24/7 phone, email and chat support which was perfect for us since we receive inquiries from different countries.
Ram
Jun 16, 2020
Great results and decent pricing
We needed a company that could take over our customer service responsibilities and increases our customer satisfaction rate. We made the right choice of choosing Aidey as our partner in delivering world-class customer support. Our satisfaction rate improved a lot and it’s really cost-effective.
Dianne Morgan
Jun 19, 2020
Reliable and Efficient Customer Support
We’re consistently impressed by the dedication and the hands-on effort of the team to help our clients and address their concerns. We share the same values and their involvement has been critical in helping us grow our business.
Flo Rushworth
We work on the tools you already use
Experience matters
Years of Experience
Helping companies scale up their support teams and capabilities
Support & Success Agents
Resolved Tickets
Estimated service milestones
Day 1
Day 4
Following our analysis, receive our quote for the service and sign our service agreement.
Day 18
Day 30
Day 60
Evaluation of the service and necessary adjustments.
Trusted by brands worldwide
Tatiana Ozanikova
Head of Global Operations – Shiji Guest Solutions
Throughout the entire setup of the project, Aidey have delivered exactly what they promised. We found Aidey to be a highly suitable supplier for our unique requirements and I would highly recommend its services for SaaS companies that are looking to scale up.
Shlomit Kugler
CEO of MyCheck
Danny Bluestone
CEO of Cyber-Duck
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Talk to Us
- Email Enquires:
- info@aidey.net
- Tel Aviv: +972-77-223-6660
- New York: +1-845-793-8545