5 Tips for Onboarding SaaS Outsourced Customer Support
Outsourcing the customer support function of your SaaS company is a big decision but, if done correctly, outsourcing your SaaS support will definitely provide value in the long run. There are some things that must be considered and implemented once the onboarding process begins. These will determine the difference between success and failure of your […]
5 Important Reasons for Companies to Use Call Center Outsourcing Services
Many technology & traditional companies struggle due to increasing market competition. According to Forbes, 90% of start-ups will fail due to “overlooking key aspects of business process and the boring stuff. When a business tends to focus on product development, sales and marketing processes, and fail to create complimentary processes such as customer support to increase […]