Aidey is looking for enthusiastic and motivated Technical Support Specialists for a leading Shopify App. The job is full time, long range and it will be performed from home. You will be joining an existing team that is providing 24/07 support for the client. You will be required to take 5 shifts a week, shift length- 8 hours.
The Client is a SaaS company offering a business management solution specializing in small and micro businesses helping organizations around the world to better manage their workday and help them focus on what counts most.
Responsibilities
- Assist merchants to install the app and import information to it.
- Assist merchants with adjustments of the look and feel of the app on their website.
- Educate merchants about best practices in using the app and configuring it.
- Deal with subscription and billing issues.
Requirements
- Experience as a technical support agent in a SAAS company- Advantage
- Knowledge of HTML, JavaScript CSS (Orientation level, no coding skills are required)- MUST!
- Experience in troubleshooting software bugs- Advantage.
- Ability to learn quickly through self-study and demonstration of flexibility and agility.
- Orientation with e-commerce and specifically with Shopify- Advantage!
- Flexibility to work night shifts and overtime.
- Excellent English: verbal, writing and reading.
- Motivated and reliable.
Apply Now
Talk to Us
- Email Enquires:
- info@aidey.net
- Tel Aviv: +972-77-223-6660
- New York: +1-845-793-8545