Yaniv Varochik is a successful entrepreneur who started his journey by building an eCommerce firm. Later, he founded Aidey, a well-established BPO company catering to businesses of all sizes and shapes across the globe. Recently, our research team at GoodFirms had the pleasure of interviewing him to learn more about his business. Below is an extract of the interview with Mr. Varochik.
Aidey, a BPO remote service provider, was established in 2013 and is headquartered in Manila, Philippines. The company offers flexible and cost-effective outsourcing solutions to businesses worldwide. They specialize in providing services such as: customer service, technical support, customer success, sales and back-office support. Aidey is renowned for delivering high-quality solutions to diverse clients globally.
Their team comprises skilled professionals with extensive experience who assist their clients in scaling up their businesses and providing better services. They have over 100 support and success agents who excel in Business Process Outsourcing (BPO). Additionally, they have successfully resolved over 752,000 tickets related to software bugs, installation, payment issues, guest inquiries and more.
Aidey’s contribution to the BPO market has earned it a top spot among the global list of top BPO companies on GoodFirms, solidifying its position as a leading player.
The GoodFirms team interviewed Mr. Yaniv Varochik, Aidey’s CEO, to learn more about the company and its values.
Let’s start with the interview,
Aidey's Backstory and Mr. Yaniv Varochik's Position in The Company
Mr. Varochik mentioned that he established a customer support company to cater to clients’ inquiries and needs after the success of his eCommerce venture. The Philippines was chosen as the company’s headquarters due to its economic advantages, such as lower costs and high reliability in the BPO (Business Process Outsourcing) industry.
Aidey was founded with the vision of offering faster, higher quality, and more cost-effective customer service to businesses worldwide. Since the beginning, the company has demonstrated its ability to provide top-notch customer service, earning a reputation as one of the most reliable BPO firms in the Philippines.
Mr. Varochik is responsible for providing strategic direction and managing key stakeholders. The company’s consistent growth comes from serving clients globally.
A Strong and Dependable Business Model that Offers Competitive Advantages
Mr. Varochik discussed the company’s business model. They create an in-house team for each client based on their unique business requirements and team skills.
He mentioned that their main focus is delivering exceptional customer support to small and medium-sized businesses while efficiently scaling their operations. Their business processes are tailored to provide dependable assistance with the utmost flexibility and adaptability. They customize the software or tools they use according to the client’s requirements, ensuring a top-notch experience.
Aidey Provides a Variety of Industries and Services
According to Mr. Varochik, the BPO service is in high demand across various industries, and his company offers its services to multiple sectors such as SaaS, eCommerce, Crypto, HVAC, Gaming, and Hospitality. The company hires employees based on their unique skill sets and required knowledge to provide professional services.
Most clients come to Aidey for customer service, technical support, sales, and back-office management. Aidey’s long-term relationship with its clients is the key to its success.
The Company's High Customer Satisfaction Rate Is Attributed to Its Exceptional Customer Support
During an interview, Mr. Varochik reported that the company has a customer satisfaction rate of 95%, and the average length of their partnerships is over three years. Their tailored services align with the client’s needs and offer a swift, secure, and stress-free setup that promptly addresses customer inquiries and efficiently resolves any issues.
The company provides excellent customer support by assigning dedicated account managers to their clients. These account managers conduct weekly, bi-weekly, or monthly meetings with clients to discuss their needs and issues in detail. They also provide an overview of their employees’ performance and address unresolved problems.
Aidey’s hard work and exceptional customer service bring satisfaction to their clients, who are happy with the results shown on GoodFirms.
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Flexible Budget Requirements While Simultaneously Maintaining Reasonable Pricing
Mr. Varochik mentioned that the company offers two payment options: shared services based on the number of tickets and a dedicated service based on the number of employees assigned to the project. The payment structure is selected during the discovery phase based on the client’s business requirements.
The company offers services with a minimum budget requirement of 0.5 FTEs, which is affordable for clients with varying budgetary constraints. They are committed to providing value-based services and genuine customer support to help businesses achieve their growth objectives. With their expertise and personalized approach, they aim to take their clients’ businesses to new heights.
The Vision for The Upcoming Years
In the words of Mr. Varochik, Aidey aims to maintain its commitment to innovation in remote BPO services and elevate the industry to new heights in the next decade. The company plans to expand its workforce with more skilled and experienced professionals to enhance the quality and reliability of its services for clients across the globe.
He emphasized that their unparalleled passion for providing excellent customer satisfaction through their best-in-class BPO solutions will remain unchanged.
You can also go through this detailed interview on GoodFirms.
About GoodFirms
Washington, D.C.-based GoodFirms is an innovative B2B Research and Reviews Company that extensively combes the market to find business services agencies amongst many other technology firms that offer the best services to their customers. GoodFirms’ extensive research process ranks the companies, boosts their online reputation, and helps service seekers pick the right technology partner that meets their business needs.
About the Author
As a Content Writer at GoodFirms, Anna Stark bridges the gap between service seekers and providers. Anna’s dominant role is to figure out company achievements and critical attributes and put them into words. She strongly believes in the charm of words and leverages new approaches that work, including new concepts that enhance the firm’s identity.
