The company is a leading ecommerce website selling fashion in Europe. We believe women shouldn’t compromise between looking good, feeling good, and doing good. That is why we produce iconic, durable styles from sustainable raw materials. We have had enough of the throwaway mentality and take responsibility as a fashion brand – and carry it with a clear message: Breaking up with fashion.
Responsibilities
- Promptly and professionally respond to incoming emails concerning all customer service-related inquiries with a goal of providing an exceptional customer experience.
- Process and track customer returns and claims.
- Follow up on existing issues and keep customers updated on the status of their orders.
- Become an expert on our product.
- Any additional tasks or duties as assigned.
Working Hours
5 shifts a week, 8 hours a shift.08:00-16:00
10:00-18:00
Germany time
Requirements
- Excellent German or French: writing and reading- MUST.
- Experience as a Customer Service Agent- Advantage.
- Experience with leading Help Desk software such as: Zendesk, Freshdesk, Zoho and Intercom- Advantage.
- Experience as ecommerce customer service rep- Advantage.
- Good English: verbal, writing and reading.
- Ability to learn quickly through self-study and demonstration of flexibility and agility.
- Motivated and reliable.
Apply Now
Talk to Us
- Email Enquires:
- info@aidey.net
- Tel Aviv: +972-77-223-6660
- New York: +1-845-793-8545