Aidey is looking for enthusiastic and motivated Technical Support Representatives to support a client that is a project management tool.
Responsibilities
Troubleshooting technical issues.
Provide timely and accurate customer feedback.
Submit tickets to dev team and using a ticketing system.
Provide post deployment support in the form of procedural documentation.
Test new features and customer’s scenarios.
Requirements
- A proven experience as a technical support agent in a SAAS company- MUST!
- Experience in supporting or using project management tools- advantage.
- Experience in troubleshooting software bugs- advantage.
- Ability to learn quickly through self-study and demonstration of flexibility and agility.
- Flexibility to work night shifts and overtime.
- Excellent English: verbal, writing and reading.
- Motivated and reliable.
Apply Now
Talk to Us
- Email Enquires:
- info@aidey.net
- Tel Aviv: +972-77-223-6660
- New York: +1-845-793-8545