As one of our first Customer Support & Onboarding Specialists you will be forging the path for all those that follow. Innovating, problem solving and helping your customers succeed through providing exceptional service will lead your way. Initially we will need help with support. Currently we offer customers phone, email, ticket and instant messenger support options. We aim for the 24/7 support, currently filling the US timezones position.
We also need help with client management and onboarding. There is a clear opportunity to move towards this more Customer Success Manager type role. You will be able to determine your own path based on what you excel in and enjoy.
Position: Full-Time Location: Remote Time-zone: US Experience: 2-5 years
Knowledge, Skills, Abilities, and Motivation to
Daily operation:
Strategy level
Preferred Education, Technical Skills, and Experience
Technical:
Personal:
About Us
The company is the leading SaaS company enabling the full-scale digital transformation in the jewelry and diamond industries. Our core software product, is the only multi-channel eCommerce solution in the world, tailored for the jewelry industry. We help jewelers take their online operation to the next level.
Headquartered in Haifa, Israel, with team in different parts of the globe, the company, provides services to both the most established jewelry etailers and brands, and jewelers starting to establish their online presence. Being an eCommerce pioneer in the industry, the company has a strong professional network, and a solid position of a leading expert in its sphere.
What Makes This Job Great
Perks & Benefits
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