The company manufacture the world’s most innovative Bluetooth communication headsets and intercoms for motorcycle helmets and you will be supporting their clients about troubleshooting of their various products. Technical Support is a valued team. We are frontline support. To the customer, we are the face of the company. To the company, we are the advocate for the customer.
Responsibilities
- Provide tier-1 customer technical support via email and phone calls
- Troubleshoot complex technical issues and cooperate tier 2 to resolve them.
- Assist with placement of orders, RMA’s, refunds, or exchanges
- Meet personal and team performance and customer satisfaction targets
- Manage records of customer accounts, interactions, and documents within the Salesforce CRM
Working Hours
- After you are ramped-up 09:00-17:00 Germany or Italy time.
Requirements
- At least one year of customer-facing experience (service, tech support or sales)
- Customer orientation and ability to adapt/respond to different types of customers
- Professional level of English and one additional language (German or Italian).
- Excellent communication skills
- Ability to multi-task, prioritize and manage time effectively
- Tech-savvy – a must
- Motorcycle license and an active rider – a big advantage
- Familiar with CRM systems and practices notably Salesforce – advantage
Apply Now
Talk to Us
- Email Enquires:
- info@aidey.net
- Tel Aviv: +972-77-223-6660
- New York: +1-845-793-8545