This job will be essentially built “by you”, and by the content, you’ll bring to it. However, here is a wide description of the responsibilities this role entails:

• Giving high-quality and timely technical assistance for our customers world-wide.
• Assist customers with support cases through: email, phone and live chat.
• Work with our Enterprise CSM team and alongside our R&D and Advance Support to identify and troubleshoot complex technical issues.
• Analyze merchants’ behavior, content suitability and relevance to determine their effect on user satisfaction.
• Quickly identify issues and provide solutions.
• Develop and maintain positive customer relations and satisfaction.
• Influence the way we support our merchants and improve it to make sure their experience is the best possible.