Global support leader for SaaS companies
Skilled personnel for your product
We will build a team with suitable experience from your industry.
Get top level support for your SaaS.
Focus on growth,
reduce overheads
Some of the key objectives in running a startup is keeping budgets tight and flexible while supporting growth and scalability. Outsourcing your customer support allow your team to focus on growth and product development rather than being kept busy with day-to-day operations. Therefore, it’s making much sense outsourcing some activities and customer service will probably be the first choice.
Phone, Email and Chat
Support for SaaS Companies
Aidey offers a complete solution of Support-as-a-Service that includes: system design & configuration, management, recruitment, training, and QA with no setup cost. We are available for your customers 24/365 and can integrate with any existing support help-desk.
Hybrid approach
We understand that customer success is one of the most strategic departments in SaaS companies and why it wouldn’t make sense to outsource it. Therefore, we offer a hybrid approach for SaaS support.
Keep the strategic
capabilities in-house
Since many of your tier 1 tickets are normally attributed to simple issues such as frequent user errors, payments, accounts, internet connectivity, and lack of specific walkthroughs, there is no reason to keep such tickets in-house. Such tickets have very little strategic significance for SaaS companies, and that’s the most interesting part of our service as we can help you to reduce costs and increase scalability.
Smart support system
By configuring a Smart-Support-System, tier 1 tickets will be funneled to our agents and will quickly be resolved. Furthermore, any helpful feedback from customers will then be passed along to your team as we understand the importance of such feedback to your company.
Talk to Us
- Email Enquires:
- info@aidey.net
- Tel Aviv: +972-77-223-6660
- New York: +1-845-793-8545