Providing 24/7/365 customer support from the Philippines with local English support spokespeople would soon endow Aidey to lead as one of the top BPO service providers at GoodFirms.
Overview:
Incorporated in 2013 and based in Manila, Philippines, Aidey delivers excellent next-generation digital outsourcing to the most creative brands. The professionals render 24/7/365 customer assistance from the Philippines with indigenous English support agents.
With 6+ years of experience in consumer service for start-ups, e-commerce, and SaaS companies from different industries and sizes, Aidey possesses the abilities and expertise to solve diverse business needs such as: replying service, call center, outbound services, cold calling, lead generation, Tier 1 support, and a few others.
With the customized support as a service strategy, Aidey’s team analyzes customer care volumes, protocols, and complexity to provide a tailor-made team and proper workflows for clients’ companies.
Aidey’s mission is to create the economic chance for skilled members of the global workforce while giving outstanding services to innovative and extraordinary clients.
The organization expedites career development for skilled and motivated individuals worldwide and exploits its access to a vast pool of global talents to give impeccable services and exceed industry standards.
The professionals enable remote work as a means of social equity and environmental sustainability. They foster cross-cultural commitments to enhance solidarity to encourage organizational diversity to enrich innovation and out-of-the-box thinking by supporting great companies in their ambition to produce and deliver outstanding products and services.
GoodFirms’ Research Process
GoodFirms is progressing everyday in posting service categories, validated surveys, and research administered on the most unconventional business trends. To get assessed and certified regularly, the businesses need to get themselves enlisted at GoodFirms.
Each enrolled business is evaluated on three principles –
- Quality
- Reliability
- Ability
GoodFirms recently assessed Aidey for exhibiting BPO services globally and in Israel, respectively.
The evaluation report for Aidey is as below:
Established in 2013 and having 2 offices with 100+ rockstars, Aidey has successfully rendered projects in a short span of time. One of the critical objectives in running a startup is keeping budgets tight and resilient while maintaining growth and scalability. Outsourcing clients’ customer support allows their team to focus on product development rather than being busy with day-to-day services. Therefore, outsourcing some activities and customer service will probably be the first option.
Aidey gives a complete solution of Support-as-a-Service: system design & configuration, administration, recruitment, training, and QA with no fixed cost. The experts are available for clients’ customers 24/365 and can integrate with any support help desk. They understand that customer success is one of the most necessary departments in SaaS companies and why it wouldn’t make a sensation to outsource it. Therefore, the team offers a hybrid approach for SaaS support.
Thus, offering such cost-effective and scalable services to clients at national and international levels endows Aidey as one of the top BPO companies at GoodFirms.
The review obtained at GoodFirms reflects the quality of services offered at Aidey.
Aidey is experienced in producing professional and cost-effective outbound services for businesses seeking to actively engage with potential or existing customers, earn valuable acumens about products and services, and increase their revenue and retention.
The team gathers feedback from consumers about products and services that are imperative to most businesses. They use the feedback collected from clients’ customers to ensure that their products align with their customers’ expectations. Such insight is valuable to ensure constant improvement of clients’ value offering to clients’ users and to uncover changing or emerging consumer needs and expectations.
With 6+ years of experience, the team knows how to convert potential leads to clients. They utilize a unique methodology to learn clients’ business needs and products and generate a script to achieve maximum results. This service is also used for existing retargeting customers, upselling campaigns, and product/service updates.
Thus, offering a variety of services would soon endow Aidey as one of the top BPO companies in Israel at GoodFirms.
About GoodFirms
Washington, D.C.-based GoodFirms is a maverick B2B research and reviews firm that aligns its efforts in finding BPO services agencies delivering unparalleled services to its clients. GoodFirms’ extensive research process ranks the companies, boosts their online reputation, and helps service seekers pick the right technology partner that meets their business needs.
About the Author
Working as a Content Writer at GoodFirms, Anna Stark bridges the gap between service seekers and service providers. Anna’s dominant role lingers to form every company’s achievement and critical attributes into words. She strongly believes in the charm of words and equips new approaches that work, always with concepts, something new to create, and something unique to enhance the firm’s identity.
